Refund policy
Returns & Refund Policy
- Eligible products may be returned within 15 days of delivery to customer, for instructions please contact care@jamilamed.com.
- Shipping costs (Shipping to consumer + Shipping back to Jamila) on any return is at consumer cost.
- Products must be returned sealed, unopened, and in re-sellable condition in order to receive an exchange, store credit, or refund. Opened products require a written approval to proceed with return/refund, please contact care@jamilamed.com
- Jamila Medical Co. will not issue an exchange, store credit, or refund until product is received and reviewed.
- All sales on clearance items are final and not eligible for return.
- E-gift Certificates are not eligible for return or refund.
- Please allow 24-48 business hours for a response with further instructions on how to move forward with your return.
- All return correspondence is conducted via email.
- Please allow 5 business days to process your return once we have received your returned items.
Shipping Back
To return your product, please contact us through email care@jamilamed.com or via Text/WhatsApp +1 (306) 537-8795. We will coordinate with you shipping back your products.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.