Refund policy
Returns & Refund Policy
- Eligible products may be returned or exchanged within 15 days of delivery to customer.
- To complete your return, we require a receipt or proof of purchase.
- Shipping costs (Shipping to consumer + Shipping back to Jamila) on any return is at consumer cost.
- Products must be returned sealed, unopened, and in re-sellable condition in order to receive an exchange, store credit, or refund.
- All returns are subject to a 10% restocking fee in addition to the cost of shipping. Jamila Kozmetik will not issue an exchange, store credit, or refund until product is received and reviewed.
- All sales on clearance items are final and not eligible for return.
- E-gift Certificates are not eligible for return or refund.
- Please allow 24-48 business hours for a response with further instructions on how to move forward with your return.
- All return correspondence is conducted via email.
- Please allow 5 business days to process your return once we have received your returned items.
Shipping Back
To return your product, please contact us through email care@jamila-store.com or via Text/WhatsApp +1 (306) 537-8795. We will coordinate with you shipping back your products.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
